Terms & Conditions
1. General Provisions
These General Terms and Conditions govern the reservation, payment and rental of a campervan through the website www.campervan.si. These General Terms and Conditions form an integral part of the vehicle rental agreement concluded between the Service Provider and the Lessee.
The service provider is:
Autostar d.o.o.
Brnčičeva ulica 13
1231 Ljubljana
VAT identification number: SI55267246
Registration number: 5515696000
The company is registered with the District Court in Ljubljana under registration no. 1/11450/00.
Share capital: EUR 8,763.
Contact email: info@campervan.si
By completing the reservation and paying the advance payment, the user confirms that they have read, understood and accepted these General Terms and Conditions.
2. Reservation
The vehicle reservation is completed according to the following procedure. Online reservation procedure and reservation confirmation
1. Selection of vehicle and rental period
The Lessee selects the desired vehicle, rental period and any additional services in the online reservation system.
2. Entry of Lessee’s details
The Lessee enters the required personal and contact details, as well as other information necessary for preparing the reservation and/or concluding the rental agreement.
3. Review and correction of entered data
Before submitting the reservation, the Lessee has the opportunity to review all entered information, verify the accuracy of the selected vehicle, rental period, price and other conditions, and correct any errors if necessary.
4. Submission of reservation
The reservation is submitted when the Lessee confirms the submission of the order or reservation by using the appropriate button in the online system. By submitting the reservation, the Lessee confirms acceptance of the General Rental Terms and Conditions.
Immediately after submitting the reservation, the Lessee receives an automated electronic message confirming receipt of the reservation. This message serves as confirmation of successful receipt of the reservation and does not necessarily constitute final confirmation of vehicle availability.
The reservation becomes valid and/or the rental agreement is concluded when:
1. the Lessee submits the reservation,
2. the Service Provider receives the required advance payment or payment in accordance with the applicable conditions,
3. the Service Provider sends the Lessee a written reservation confirmation by email.
The Service Provider reserves the right to reject a reservation in the event of obvious pricing errors, technical errors in the reservation system or vehicle unavailability. In case of rejection of the reservation, the Service Provider shall refund all payments already received from the Lessee.
The text of the confirmed reservation and/or rental agreement is stored by the Service Provider. The Lessee may request a copy of the confirmed reservation and/or contractual provisions at any time by email, and the Service Provider shall provide such copy free of charge.
The agreement may be concluded in Slovenian and English. In the event of any discrepancies between the different language versions, the Slovenian-language version shall prevail, unless otherwise provided by applicable law.
3. Payments
To submit a reservation, payment of an advance payment for the rental in the amount of 50% is required.
The remaining rental amount (50%) must be paid no later than 14 days before vehicle collection or in accordance with the offer provided.
Before vehicle collection or at the latest upon vehicle collection, the Lessee shall also pay a security deposit in the amount of EUR 1,000, unless otherwise agreed in writing. The security deposit may be paid in cash or by bank transfer to the bank account SI56 0400 1004 9659 333 (SWIFT/BIC: KBMASI2X) of Autostar d.o.o. or online via the following payment link: https://buy.stripe.com/7sY3cw2EdaIa2vxgRi0gw00
The security deposit serves as security for:
– damage to the vehicle,
– damage to equipment,
– lost equipment,
– additional cleaning,
– late return of the vehicle,
– traffic and parking fines,
– breaches of the contract,
– other obligations arising from the rental relationship.
4. Conclusion of the Rental Agreement
Before taking over the vehicle, the Lessee shall sign the vehicle rental agreement and the vehicle handover report. These terms of use form an integral part of the vehicle rental agreement.
If the Lessee does not sign the agreement or does not meet the rental requirements, the Service Provider may cancel the reservation without any obligation to hand over the vehicle.
5. Requirements for the Lessee
The Lessee must:
– be at least 18 years old,
– hold a valid category B driving licence,
– provide a valid personal identification document.
The Service Provider may refuse to hand over the vehicle if it considers that the Lessee is not capable of driving safely (due to alcohol, drugs, illness or another condition).
6. Vehicle Collection and Return
Regular times:
– vehicle collection between 14:00PM and 17:00PM,
– vehicle return between 08:00AM and 10:00AM,
unless otherwise agreed in writing.
A vehicle inspection shall be carried out and a handover report shall be completed both upon vehicle collection and return.
7. Use of the Vehicle
The Lessee may use the vehicle exclusively for tourist and private purposes.
It is prohibited to:
– rent or lend the vehicle to third parties,
– drive under the influence of alcohol or prohibited drugs,
– participate in racing activities,
– drive off-road,
– drive on beaches,
– tow other vehicles,
– use the vehicle for driving lessons,
– use the vehicle for commercial transportation of persons,
– transport dangerous goods,
– transport animals without prior consent of the Service Provider.
The vehicle may only be driven by persons specified in the rental agreement.
8. Liability of the Lessee
The Lessee shall be responsible for:
– all traffic violations,
– parking fines,
– road tolls,
– damage to the vehicle,
– damage to tyres and rims,
– refuelling with incorrect fuel,
– loss of keys,
– loss of documentation,
– loss of or damage to equipment.
9. Insurance
The vehicle is insured with mandatory motor vehicle insurance and comprehensive insurance (casco).
In the event of an insurance claim, the Lessee shall be liable up to the amount of the deductible, which amounts to at least EUR 1,000, where the damage is covered by the insurance company. If the damage is not covered by insurance, the Lessee shall be liable for such damage in accordance with the general rules of civil liability law.
The insurance does not cover damage caused:
– under the influence of alcohol or drugs,
– due to gross negligence,
– due to intentional causing of damage,
– due to use of the vehicle contrary to the rental agreement.
10. Vehicle Return
The vehicle must be returned:
– with a full fuel tank,
– with a full AdBlue tank,
– with the wastewater tank emptied,
– cleaned to a normal extent,
– with the chemical toilet emptied,
– with all accompanying equipment.
If these conditions are not fulfilled, additional costs shall be charged in accordance with the applicable price list.
11. Additional Costs
The Service Provider may charge:
– late vehicle return: EUR 30/hour (including VAT)
– smoking in the vehicle: EUR 300 (including VAT)
– chemical toilet not emptied: EUR 50 (including VAT)
– wastewater tank not emptied: EUR 30 (including VAT)
– additional kilometres exceeding the permitted number (350 km / number of rental nights): EUR 0.30/km (including VAT)
– tar, resin or exceptionally dirty vehicle: EUR 200 (including VAT)
– required additional cleaning: EUR 110 (including VAT)
– required deep cleaning: EUR 200 (including VAT)
and other actual costs of repair or replacement of damaged equipment.
12. Cancellation of Reservation
The rental of a vehicle is a service where the Service Provider undertakes to fulfil its obligation on a specific date or within a specifically defined period. Therefore, the consumer does not have the right to withdraw from a distance contract without stating a reason pursuant to Article 134 of the Consumer Protection Act (ZVPot-1). Cancellation of a reservation is possible under the conditions set out in this article.
If the reservation is cancelled by the Lessee:
– more than 14 days before the start of the rental period, 70% of the advance payment shall be refunded,
– less than 14 days before the start of the rental period, the advance payment shall not be refunded.
If the Service Provider is unable to provide the vehicle due to force majeure or technical reasons, it may:
– refund all payments received,
– provide a comparable replacement vehicle, if the Lessee agrees.
In such case, the Service Provider shall not be liable for other costs incurred by the Lessee (air tickets, campsite reservations, etc.).
13. Force Majeure
The Service Provider shall not be liable for inability to perform the rental service due to events beyond its control (natural disasters, epidemics, wars, road closures, force majeure events, etc.).
14. Vehicle Tracking
The vehicle is equipped with a tracking device that enables monitoring of its location during the rental period. Before concluding the rental agreement, the Lessee is informed that vehicle location data is processed and, by accepting these General Terms and Conditions, expressly confirms that they have been adequately informed about such processing.
The vehicle location data is processed on the basis of the legitimate interest of the Service Provider pursuant to Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR), exclusively for the following purposes:
– protection of the Service Provider’s property,
– prevention of theft, unauthorised use or misuse of the vehicle,
– providing assistance to the Lessee in case of difficulties, loss of orientation, breakdowns or other emergency situations,
– assistance in locating the vehicle in case of non-return, delayed return or suspected unauthorised use,
– establishing, exercising, protecting or defending legal claims.
Location data is not used for continuous monitoring of individuals or for any other purposes unrelated to vehicle protection, provision of the rental service or exercising rights and obligations arising from the rental relationship.
Location data is stored for a maximum period of 12 months after the end of the rental period, unless a longer retention period is required due to legal obligations or for the purposes of judicial, administrative or other proceedings until their final conclusion.
More detailed information regarding the processing of personal data, the rights of the Lessee and the contact details of the controller is provided in the Privacy Policy.
If the processing of data is necessary for the establishment, exercise or defence of legal claims, personal data may also be processed on the basis of Article 9(2)(f) GDPR, where the conditions for such processing are fulfilled.
By accepting these General Terms and Conditions, the Lessee agrees to the processing of vehicle location data relating to the vehicle they rent.
15. Protection of Personal Data
Autostar d.o.o. processes personal data in accordance with applicable legislation (GDPR and ZVOP-2).
Details regarding the processing of personal data, the rights of individuals and data retention periods are published in the Privacy Policy on the website.
16. Dispute Resolution
The law of the Republic of Slovenia shall apply to all disputes.
The parties shall endeavour to resolve any disputes amicably.
In accordance with applicable legal provisions, Autostar d.o.o., the owner of the website www.campervan.si, does not recognise any provider of out-of-court consumer dispute resolution as competent for resolving consumer disputes that a consumer may initiate pursuant to the Act on Out-of-Court Resolution of Consumer Disputes.
17. Final Provisions
These General Terms and Conditions enter into force on the date of publication on the website www.campervan.si and apply to all reservations made after that date.
Date of publication: 31 July 2026, at 11:45
Version 1, date of last amendment: 31 July 2026, at 11:45
Version 2, date of last amendment: 10 August 2026, at 11:47
By confirming the reservation, the user declares that they have read these General Terms and Conditions, understood them and fully agree with them.
The Lessee receives these General Terms and Conditions and the contractual provisions in a format that enables storage and reproduction (PDF document or printed form…).